Best Buy: Our Official Selling Partner
To keep the Tonal love ever strong and growing, we've expanded to Best Buy to give you more ways to get Tonal. We understand you might have some questions about what it means to buy direct or through Best Buy, and we're here to clarify anything you may need to make an informed decision before purchasing Tonal.
Will I get warranty coverage if I purchase through Best Buy?
Yes, you will get our limited two years manufacturer warranty on the trainer and one year for smart accessories. Read more.
Can I demo the trainer in any Best Buy location?
No, currently the product is only available online but you can always try Tonal at one of our retail locations prior to purchase.
Who will handle my delivery and installation?
If you purchase through Best Buy, the delivery and installation will be handled by Best Buy’s Geek Squad.
Will I be eligible to buy the Extend warranty if I place an order through Best Buy?
No, Extend has partnered with Tonal and is only available for purchases made directly through our website. You can always look for extended warranty options that may be provided by Best Buy.
Will I have a financing option with Affirm if I buy through Best Buy?
No, Affirm financing is only available through purchases made on our website. You will have to check the financing options available through Best Buy.
What happens to the coupons/promotions offered by Tonal? Will it work if I place my order through Best Buy?
No, promotions run by Tonal are only eligible on purchases made through our website. You can always check with Best Buy if they’re running any promotions/offers prior to making a purchase.
Will membership be included when I make a purchase through Best Buy?
No, you need to purchase your monthly membership once you activate your Tonal after installation. For any membership-related inquiries, you can reach our team at support@tonal.com.
What if I have an issue with my Tonal and need help troubleshooting, will that be done by Tonal or Best Buy?
Tonal— for any issues or questions related to the product, troubleshooting, relocations, or membership you can reach our team on 855-MY-TONAL. We’ll be more than happy to assist you with anything you may need.
Where will I track my order status or what if I need support with order confirmation?
All order related questions can be addressed by the team at Best Buy since you’ll be purchasing directly from them.
Is there any difference in the Tonal trainer sold by Best Buy?
No, Best Buy is our official selling partner which means you get the same amazing product whether you make a purchase through them or directly with us.
If you still have questions, please give us a call at 855-MY-TONA