Performing a full power cycle can resolve issues right away and help reset functionality. If you’re experiencing unexpected behavior, restart your Tonal before attempting further troubleshooting.
Steps to Restart Your Tonal
1. Swipe down from the top of Tonal’s screen to open the Settings menu.
2. Select the “Sleep” icon.
3. In the "Sleep Options" menu, select Power Off.
4. Once the screen goes to sleep, turn the power switch off. The power switch is located on the bottom of your Tonal.
5. Wait one (1) to two (2) minutes before turning on Tonal using the power switch.
6. Log back into your account.
If the issue persists, follow the steps above up to three times.
If you have any other questions or issues, give us a call at 855-MY-TONAL. To help us diagnose and resolve the issue quickly, we ask that you provide the following information:
A detailed description of the behavior experienced
When the issue started occurring
What troubleshooting steps you’ve tried so far
Photos and/or videos demonstrating the issue