It’s totally normal for your Tonal to automatically go into sleep mode when you’re not using it. But if your Tonal isn’t waking up as expected when you’re ready to workout, never fear–a solution may be moments away!
Expected Behavior
Your Tonal should:
Automatically go to sleep after 10 minutes of inactivity.
Wake up within seconds after you tap the screen.
If Tonal seems unresponsive and won’t power on, it’s important to check the main power source is working properly. To do this, you should:
Locate the main power switch below the bottom cap on Tonal. It’s located to the left of the power cable.
Turn the power switch Off (so the side with the “O” is pushed in).
Unplug the power cable from both the outlet and the bottom of Tonal.
Reposition the power cord so it connects fully with Tonal.
Plug the cable back into the outlet and turn the power switch ON again (so the side with the “｜” is pushed in).
If you complete these steps and can successfully turn your Tonal on again, then your problem is likely resolved! We recommend checking the way your power cord is wrapped. Wrapping your power cord the Tonal way prevents it from getting knocked loose over time.
You can reach us by calling 855-MY-TONAL. To help us diagnose and resolve the issue quickly, we ask that you have the following information ready:
When the issue started occurring.
What troubleshooting steps you have tried so far.
Photos and/or videos demonstrating the issue.