How to Troubleshoot WiFi

If you’re having wifi connectivity issues with your Tonal there are a couple things you can try to fix it. When you do, please keep the following in mind:

• Tonal needs a strong and consistent wifi connection to stream workouts and programs. 

If your Tonal connects to wifi but has weak or inconsistent signal strength, programs may not load, or the content may get choppy or stutter. We don’t recommend attempting to use Tonal without a stable wifi connection—remember it can’t be used offline.

• Tonal needs more bandwidth than other electronic devices. We suggest turning off any wireless or Bluetooth devices while troubleshooting to make sure they’re not the issue.