Can I be reimbursed for Tonal through my insurance or employer?

Some insurance plans and employer wellness programs offer reimbursement for fitness-related expenses, which may include Tonal equipment and/or membership. Coverage varies by plan, so we recommend checking directly with your insurer or HR team to confirm eligibility.

My insurer and/or employer requires proof of payment for my monthly membership subscription. Where can I find that?

My insurer and/or employer requires proof of payment for my Tonal equipment. Where can I find that?

For your Tonal equipment order receipt, please refer to the order confirmation email you received or contact us directly at 855-MY-TONAL, and we will send you a copy.

Does Tonal submit insurance or employer reimbursement claims on my behalf?

No. Tonal doesn’t submit claims directly, but we can provide itemized receipts and supporting documentation to help you submit reimbursement requests.

Can I use my HSA or FSA to pay for Tonal?

Yes. Eligible U.S. customers can use HSA or FSA funds for Tonal equipment, select accessories, and membership, subject to plan approval.

How do I pay with my HSA or FSA?

At checkout, select the HSA/FSA payment option via Truemed and complete a short health assessment. If approved, a licensed provider will issue a Letter of Medical Necessity (LMN), allowing you to pay with HSA/FSA funds or submit for reimbursement.

What is a Letter of Medical Necessity (LMN), and do I need one?

An LMN is a document from a licensed provider stating that a product or service is medically necessary. Many HSA/FSA plans require one for fitness equipment or memberships.

Can I combine HSA/FSA payments with promotions or split payment methods?

Yes. You can combine HSA/FSA payments with eligible promotions and split payments if your HSA/FSA balance doesn’t cover the full amount.

Is the HSA/FSA option available outside the U.S.?

What documentation will I need to submit for reimbursement?

Most plans require an itemized receipt and may request additional documentation, such as a Letter of Medical Necessity (LMN). Requirements vary by provider or employer.

Is reimbursement guaranteed?

No. Reimbursement decisions are made by your insurance provider, HSA/FSA administrator, or employer — not Tonal — and are subject to their individual policies.

If you need further assistance, please give us a call at 855-MY-TONAL.

Ways to Save with Tonal: Insurance and/or Employer Reimbursement