We know you're excited to receive your Tonal, and we’re here to help you understand the shipping process. From estimated timelines to installation scheduling, this article covers everything you need to know. If you're located in Hawaii or Alaska, please note that shipping may take longer due to logistical factors. Read on for answers to common questions about when your order will ship and what to expect along the way.
What is an Estimated Ship Week, and when will I receive mine?
Your Estimated Ship Week is the earliest week we predict your order will be ready for shipment. You’ll receive this estimate shortly after your Tonal Installation Form is approved. This helps you plan ahead and ensures a smooth delivery and installation process.
When will my order ship?
Orders typically ship within the timeline outlined in your Order Confirmation. Once we receive your approved Tonal Installation Form, we send your order to our warehouse for processing. Please note that your order will not ship until this form is approved. Our logistics team works diligently to ship orders as soon as processing allows. If you're located in Hawaii or Alaska, your shipping timeframe may be longer than our standard estimate. We’re dedicated to getting your order to you as quickly as possible.
How long does my order take to get to my local hub once it ships?
Once your Tonal ships, it generally takes seven to ten business days to arrive at your local hub. From there, you’ll be able to schedule your installation through our portal.
When Will My Tonal Be Installed?
After your order reaches the local hub, installations typically take place within two weeks, depending on your availability and location. Our goal is to ensure a seamless setup experience so you can start training as soon as possible.
If you have any questions about your order or shipping timelines, our team is here to help! Give us a call at 855-MY-TONAL, and we’ll be happy to assist.