Getting to Know Your Tonal

Tonal is a revolutionary piece of fitness technology, unlike anything you’ve likely experienced before. As with any advanced equipment, there may be a learning curve to understanding how it works and sounds.

Familiarizing yourself with how your Tonal operates is key to recognizing what’s normal and when something might need attention from our technical team. Here are some common behaviors you might notice over time:

Arm Behaviors

Expected Behavior	Unexpected Behavior
Clicking sound: This sound tells you that the arms are locked in place.	Creaking sound: You may hear subtle creaking when the arms are in use, but loud creaks are not expected.
Rotating freely between stow/unstowed position: Arms swing/rotate freely until they’re locked in position. Even when they’re locked in place, you may experience some swing/movement which is absolutely normal.

Cable Behaviors

Expected Behavior	Unexpected Behavior
When weight is engaged or you’re exercising, it’s normal to hear the cable in motion. The sound should be fairly faint and should sound smooth.	Clicking sound: Any clicking sound coming from the cable is not expected.
Cable stuck: The cables getting stuck during a workout is not expected.
Error Message (Aero Mode): Aero Mode must be used with the Dual T-Lock Rope accessory otherwise an error message will appear. the machine and to optimize your safety.

Expected Behavior

Unexpected Behavior

When weight is engaged or you’re exercising, it’s normal to hear the cable in motion. The sound should be fairly faint and should sound smooth.

Clicking sound: Any clicking sound coming from the cable is not expected.

Cable stuck: The cables getting stuck during a workout is not expected.

Error Message (Aero Mode): Aero Mode must be used with the Dual T-Lock Rope accessory otherwise an error message will appear. the machine and to optimize your safety.

Trainer Behaviors

Expected Behavior	Unexpected Behavior
Fan noise during and after a workout: Just like other electronic devices, Tonal can heat up when in use. The fan noises you may hear post-workout or mid-workout comes from the built-in fan in the system that lets Tonal cool off after it’s been in use for a couple of minutes. Sometimes, ambient room temperature and background updates can also turn the fan on, even when Tonal wasn’t in use. It cools down after some time.	Trainer shaking: If your Tonal is shaking (or is wobbly) during a workout, please disengage the weight and don’t use your trainer.
Waking up from sleep mode: This is expected if you don’t disconnect your Smart Accessories. We always recommend disconnecting your Smart Accessories after you’re done using Tonal. If you’ve detached your accessories and still experience this, it’s not expected.

Expected Behavior

Unexpected Behavior

Fan noise during and after a workout: Just like other electronic devices, Tonal can heat up when in use. The fan noises you may hear post-workout or mid-workout comes from the built-in fan in the system that lets Tonal cool off after it’s been in use for a couple of minutes.

Sometimes, ambient room temperature and background updates can also turn the fan on, even when Tonal wasn’t in use. It cools down after some time.

Trainer shaking: If your Tonal is shaking (or is wobbly) during a workout, please disengage the weight and don’t use your trainer.

Waking up from sleep mode: This is expected if you don’t disconnect your Smart Accessories. We always recommend disconnecting your Smart Accessories after you’re done using Tonal. If you’ve detached your accessories and still experience this, it’s not expected.

Smart Handle Behaviors

Expected Behavior	Unexpected Behavior
Twisted: Smart handles can twist after a couple of uses. They can be untwisted easily!	Weight button not working: This is an unexpected behavior. If you experience this, try changing the batteries first to confirm if it’s truly an issue.

If you think you’re experiencing any unexpected behavior, get in touch with us at 855-MY-TONAL so we can help you determine next steps.