We understand that your fitness journey may change over time. Tonal provides a simple way to manage your membership directly on your trainer—giving you full control over your subscription.
Thinking of Taking a Break?
If you’re travelling, moving, or taking time off, you may not need to cancel your membership.
You may be eligible to temporarily pause your subscription and resume it later without losing your progress.
To explore this option, please call Customer Care (855) 698-6625
Before You Cancel
Tonal memberships include an initial 12-month commitment period.
During this commitment period, you are responsible for completing all required membership payments.
If your membership is paused or payments are disrupted, the commitment period may be extended accordingly
You can cancel your membership after your commitment period has been fulfilled
If you’re unsure about your commitment status, please contact Customer Care for assistance.
What You’ll Lose Without a Membership
Your Tonal membership unlocks the full training experience. If you cancel, you will lose access to:
Guided workouts and programs tailored to your goals
Personalized weight recommendations powered by your performance data
Progress tracking and workout history
Dynamic Weight Modes (like Spotter, Eccentric, Smart Flex, and Chains)
On-demand classes including strength, cardio, yoga, and more
Heart rate integration and advanced performance insights
Multiple user profiles for your household
Custom Workout Builder
Tonal music stations
Heart rate tracking with Bluetooth heart rate monitors and Apple Watch
Without a membership, your Tonal will still function for basic lifting, but the experience will be significantly limited.
Cancelling Your Membership
The easiest and fastest way to cancel your membership is directly on your Tonal:
Tap Profile & Account on your trainer
Select Your Account
Go to Membership Management
Tap Cancel Membership and follow the prompts
If you have any questions or need assistance, our team is here to help. Call Us at (855) 698-6625.