Tonal maintenance and cleaning guide - Tonal care recommendations | Tonal

Tonal Maintenance Guide: Keep Your Trainer Running Like New

Your Tonal helps you power your progress every day! This guide covers all the ways you can return the favor: routine cleaning, software updates, and essential safety inspections to keep Tonal in tip-top shape.

Here’s a breakdown of what to do and when to do it:

What to do	When to do it	Why we do it
Wipe down and disinfect Tonal, equipment, and Smart Accessories	At least once per week Note: We recommend cleaning Tonal after installation, and after each workout if multiple people use your trainer.	To keep surfaces hygienic and the display clear of sweat and fingerprints
Stow the Arms	After each use	To reset the arm tracks and ensure all height and angle locks are functioning correctly
Safety inspections	Monthly (or every 10 uses)	To proactively identify cable or accessory wear
Use Sleep Mode	Whenever not in use	To allow Tonal to perform essential background software updates automatically
Perform power cycles	Regularly	To ensure the latest software and performance improvements are installed properly

You can review the full instructions for each of these tasks below:

Clean Tonal’s screen and surfaces (Click to expand)

Here’s how to give Tonal a good clean:

Activate Screen Cleaning Mode:
💡 This mode stays on for 20 seconds.
1. Pull down the menu at the top of your trainer.
2. Click on the Tonal icon.
3. Select the Screen Cleaning.
  💡 Don’t need 20 seconds? You can hit “Press and Hold to Dismiss” if you’re done sooner.
Wipe down Tonal surfaces, equipment, and accessories twice — first with an ammonia-free cleaner, followed by a bleach-free disinfectant — with a microfiber cloth.
⚠️ Avoid abrasive materials, and never use chemicals on the cables. Do not clean greased gears.

Inspect Tonal’s cables for safety (Click to expand)

When we inspect Tonal’s cables, we need to:

Look out for any signs of wear
Ensure the cable is centered between and running parallel to the bolts in the track

Here’s how to do it:

Turn the weight to 5lbs and put the arm in the highest track position.
Examine the cables closely for any signs of wear.
What signs of wear am I looking for? (Click to expand)
Use this visual guide to determine whether your cables show usable levels of wear or require replacement:
Levels 1-3 indicate usable levels of wear. However, if the cable appears to be at levels 4-7 or if the white core is exposed, please stop using Tonal immediately and call Tonal Customer Care at (855) MY-TONAL to assess the level of wear. Please have pictures of the cables ready for our team to assess.
Set the weight to 15 lbs in Free Lift Mode.
Attach a Smart Handle if one isn’t already attached.
Pull the cable to full extension to inspect the entire length.
How do I tell if Tonal’s cables are aligned? (Click to expand)
The cable should be positioned as pictured below, centered between and running parallel to the bolts on either side.
Repeat on the other side.
⚠️ IMPORTANT: Do not attempt to repair Tonal on your own. Only trained professionals should handle maintenance to ensure safe and proper operation. If you find any issues, contact Tonal Customer Care at (855) MY-TONAL.

Check Tonal’s arm functionality (Click to expand)

Tonal’s arms should move only when released by the appropriate levers or buttons, and in a controlled manner.

To check arm height functionality:

Move each arm to at least three different height positions.
Press down on the arm firmly to confirm that they lock securely.

To check arm angle functionality:

Adjust the arm to at least three different angle positions.
Press down on the arm firmly to confirm that they lock securely.

To check arm rotation functionality:

Test every rotation setting.
Press down on the arm firmly to confirm that they lock securely.

Inspect your Smart Accessories and trainer body (Click to expand)

It’s a good idea to check the following areas and accessories to ensure they will continue to function as expected:

Smart Handle straps: Check the nylon straps on your Smart Handles and Bar for any signs of wear. Stop use immediately if the straps appear worn.
💡All accessories carry a 1-year warranty. If you need to replace your accessories, you can either:
- Purchase new accessories directly from Tonal.com if your accessories are out of warranty.
- Contact Tonal Customer Care at (855) MY-TONAL if your accessories are still within warranty.
Weight buttons: Toggle the weight "on" using the accessory buttons. You should hear a sound effect and see the weight dial move on screen.
Trainer body: Check the front and sides of the unit for rust, large scratches, or weathering.

Keeping up with software updates (Click to expand)

We recommend performing regular power cycles to ensure the latest software has been installed properly. You can check the software and firmware versions on your trainer to make sure they’re up-to-date.

After you finish your workout, always set Tonal to Sleep Mode (do not turn off completely) so it can perform background software updates.

Don’t see what you need here? Give the team a call at (855) MY-TONAL.